Teleflora dot com dot au Contact Information

If you have any questions or need more information, please contact us by e-mail at x@y.com or call us directly at XXX-XXX-XXXX. We're always here to serve you and make your flower-sending experience a pleasure.

Areas Served by Teleflora dot com dot au

Our shop serves the following areas

Specialty Services Provided by Teleflora dot com dot au

We specialize in the following services: Large inventory of fresh flowers for any occasion Weddings / Wedding Flowers Sympathy and Funeral flowers Birthday Flowers, Get Well Flowers, Anniversary Flowers Plants European/dish gardens Modern and traditional flower arrangements High-style floral arrangements Silk flower arrangements Dried floral arrangements Extensive gift line Gourmet fruit baskets Gift baskets Greeting cards

Teleflora dot com dot au Delivery Policy

Same Day Delivery Orders Monday - Friday: Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Saturday: Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Sunday and Public Holidays: We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day. International Orders: For all international orders please visit Send Flowers International Same Day Delivery Exclusions: There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Delivery Times: While Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Teleflora uses a network of local florists around Australia to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event. We do not guarantee delivery to the following timed events: Funerals Wedding Receptions Parties Functions Delivery Areas: A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses. At Teleflora we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Teleflora cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified. Some areas Teleflora cannot deliver include: Esperance, WA Merriwa, NSW Katanning, WA Karratha, WA Tom Price, WA Newman, WA Weipa, QLD Hopetoun, VIC Teleflora cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island. We do not guarantee delivery to the following places: Hospitals (especially Intensive Care Units) Army, Airforce and Naval Bases Ships Jails Secure Buildings Hotels Mines We apologise for any inconvience but delivery to these areas and facilities is very difficult. More Information: For more information please visit our Frequently Asked Questions

Substitution Policy

Teleflora and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines "Our Florist Member Policy for Order Substitutions" as a guideline for florist members of Teleflora.

When a florist member receives a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Floral Selection Guide. Stem count is not guaranteed and will vary depending on regional availability.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Except where the selling florist has indicated that there be no substitution, florist members will always give priority in decreasing order of importance to:

(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (e.g. rose bouquet), the flower variety will take precedence over colour.

We encourage our customers to indicate a second choice in their order description to allow for any difficulty in supplying the order to exact specification.

Orders must always be done to the full retail value of the order.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

About Us

About Teleflora Florist Network