About Teleflora dot com dot au
Teleflora dot com dot au proudly serves the Los Angeles area. We are family owned and operated. We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect. Let Teleflora dot com dot au be your first choice for flowers.
Our shop is open from XX:00 a.m. to XX:00 p.m., Monday through Friday and from XX:00 a.m. to XX:00 p.m. on Saturday. We are closed on Sundays. To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
We accept the following payment methods:
Teleflora dot com dot au Contact Information
If you have any questions or need more information, please contact us by e-mail at email@example.com or call us directly at XXX-XXX-XXXX. We're always here to serve you and make your flower-sending experience a pleasure.
Areas Served by Teleflora dot com dot au
Our shop serves the following areas
Specialty Services Provided by Teleflora dot com dot au
We specialize in the following services: Large inventory of fresh flowers for any occasion Weddings / Wedding Flowers Sympathy and Funeral flowers Birthday Flowers, Get Well Flowers, Anniversary Flowers Plants European/dish gardens Modern and traditional flower arrangements High-style floral arrangements Silk flower arrangements Dried floral arrangements Extensive gift line Gourmet fruit baskets Gift baskets Greeting cards
Teleflora dot com dot au Delivery Policy
Same Day Delivery Orders Monday - Friday: Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Saturday: Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Orders Sunday and Public Holidays: We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day. International Orders: For all international orders please visit Send Flowers International Same Day Delivery Exclusions: There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Delivery Times: While Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Teleflora uses a network of local florists around Australia to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times). If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event. We do not guarantee delivery to the following timed events: Funerals Wedding Receptions Parties Functions Delivery Areas: A local delivery fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses. At Teleflora we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Teleflora cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified. Some areas Teleflora cannot deliver include: Esperance, WA Merriwa, NSW Katanning, WA Karratha, WA Tom Price, WA Newman, WA Weipa, QLD Hopetoun, VIC Teleflora cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island. We do not guarantee delivery to the following places: Hospitals (especially Intensive Care Units) Army, Airforce and Naval Bases Ships Jails Secure Buildings Hotels Mines We apologise for any inconvience but delivery to these areas and facilities is very difficult. More Information: For more information please visit our Frequently Asked Questions
Teleflora and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines "Our Florist Member Policy for Order Substitutions" as a guideline for florist members of Teleflora.
When a florist member receives a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Floral Selection Guide. Stem count is not guaranteed and will vary depending on regional availability.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
Except where the selling florist has indicated that there be no substitution, florist members will always give priority in decreasing order of importance to:
(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties
Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.
In arrangements of a single flower variety (e.g. rose bouquet), the flower variety will take precedence over colour.
We encourage our customers to indicate a second choice in their order description to allow for any difficulty in supplying the order to exact specification.
Orders must always be done to the full retail value of the order.
Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
Due to incredibly high demand this year, any amendments to your Mother’s Day order must be received by Friday 7th May. This includes change of address, spelling of names and amendments to card messages. After the 7th we cannot guarantee that these updates will be made in time.
How We Are Responding to COVID-19
The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.
Temporary Substitution Policy
Due to Stage 3 & 4 restrictions being implemented across Victoria, we urge our consumers to make florist choice only selections particularly when placing orders going within the greater Melbourne area. This also includes the Mitchell, Hume, Wyndam and Cardinia Shires, the Yarra Ranges and the Mornington Peninsula. Should you select a specific item from our range, be aware, that as a result of these restrictions it may be necessary for your florist to substitute some or all of your flowers using a mix of their freshest in-store blooms. All our floral partners will do their best to create something as close as possible to the design you ordered but at times this might not be possible and even colour palette may vary. Flower supply does vary from state to state so these same substitution guidelines also need to remain in place for all states but at present we expect Victoria to be impacted the most.
If you are wanting to send flowers to a resident in a NSW Nursing Home it is your responsibility to ensure that they are accepting flowers before placing your order as a result of the new COVID restrictions and lockdown laws. Delivery and wastage charges may apply if the Nursing Home rejects delivery.
About Teleflora Florist Network